Product Oversight and Governance & Conduct Risk Policy

Lloyd’s Europe conducts its business fairly, honestly, professionally and in the best interests of its customers.

Lloyd’s Europe customers are at the heart of its business. The company will conduct its business fairly, honestly, professionally and in the best interests of its customers. Lloyd’s Europe expects its staff and third parties to manage conduct risk appropriately and in a manner that is consistent with Lloyd’s Europe Integrity Policy and applicable legislation, regulations and regulatory expectations.

The objective of the Product Oversight and Governance & Conduct Risk Policy is to provide additional guidance to Lloyd’s Europe third parties that write business on Lloyd’s Europe behalf.

The guidance is based on the good practices observed in the market and is in line with known expectations from supervisory authorities. The guidance therefore has the objective of elaborating upon the steps expected of managing agents and coverholders in order to support Lloyd’s Europe in complying with its regulatory and legislative obligations.

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