A decision on your complaint will be provided to you, in writing, within 15 (fifteen) business days of the complaint being received. If it is not feasible to make a decision within 15 (fifteen) business days, you will be informed about the reasons for the delay, in writing, before the end of the 15 (fifteen) business day time limit and advise you when it expects to provide you with its decision. The additional time taken by the insurer to provide you with its decision on the complaint will be within 30 (thirty) business days from the end of the original 15 (fifteen) business day time limit.
Should you remain dissatisfied with the final response or if you have not received a final response within 3 (three) months of the complaint being received, you may be eligible to refer your complaint to the Financial Ombudsman of the Republic of Cyprus. The contact details are as follows:
Financial Ombudsman of the Republic of Cyprus
PO Box 26722
1647 Nicosia
Cyprus
OR
Financial Ombudsman of the Republic of Cyprus
15 Kypranoros
1061 Nicosia
Cyprus
22-660584 (Fax)
complaints@financialombudsman.gov.cy
Visit the Cyprus Financial Ombudsman website