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Germany complaints

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Should you remain dissatisfied with the final response or if you have not received a final response within 6 (six) weeks of the complaint being made, you may be eligible to refer your complaint to the Insurance Ombudsman. The contact details are as follows:

Insurance Ombudsman

Versicherungsombudsmann e.V.

Postfach 080632

10006 Berlin

Germany

0800 3696000 +49 (0) 30 206058 99 (from outside Germany) 0800 3699000 (fax)

Visit Versicherungsombudsmann website

You may refer your complaint to the Insurance Ombudsman if the complainant is a consumer or in a consumer-like position and the complaint does not relate to private health insurance and nursing care insurance and the value of the complaint is EUR 100,000 or less.