Spain complaints

For business written on a Freedom of Establishment basis

Should you remain dissatisfied with the final response or if you have not received a final response within one month of the complaint being made, you may voluntarily submit a dispute to arbitration in accordance with the terms of the Spanish Law for the Protection of Consumers and Users and related subordinate legislation, without prejudice to the provisions of the Arbitration Law in the event that the parties submit any dispute to the decision of one or more arbitrators.

You may be eligible to refer your complaint to the Directorate General of Insurance in Spain. The contact details are as follows:

Directorate General of Insurance Pº Castellana, 44

28046 Madrid

Spain