Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Ombudsman Service in the United Kingdom. The contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
United Kingdom
+44 20 7964 0500 (from outside the UK)
Visit Financial Ombudsman Service website